Reconnect With Yourself. Strengthen Your Relationships. Create Meaningful Change.

 

 

Helping adults and couples navigate relationships, transitions, and spiritual growth with compassion and practical insight.

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Build Stronger Relationships–with Others and with Yourself!

Are you struggling in your relationships or feeling disconnected from yourself?

When relationships feel difficult, it’s easy to feel isolated, overwhelmed, or stuck in the same patterns. You may be wondering:

    • Why do I keep having the same arguments?
    • Why do I feel disconnected from the people I love?
    • Why do I keep putting everyone else first?
    • Why does life feel so hard?

If this sounds familiar, you’re not alone—and things can change.

At Untethered Heart Counselling, I help adults and couples in Lethbridge strengthen their relationships, navigate life’s transitions, and reconnect with themselves. Whether you’re facing relationship challenges, life changes or a painful life experience or simply wanting to live with greater intention, counselling can help.

Together, we may explore:

    • How childhood experiences, trauma, and limiting beliefs shape your relationships
    • How your nervous system affects connection and emotional regulation
    • How to change outdated patterns that no longer serve you
    • How to build more self-compassion, healthier boundaries, and stronger relationships

My goal is always the same: to help you build healthier relationships and create a life that feels more intentional, connected and fulfilling.  

How I can Help?

I Feel Disconnected From Myself

Reconnect with yourself, understand what matters most and create a life that feels more intentional.

My Relationship Feels Stuck

Understand patterns, improve communication and create deeper connection with the people who matter most. 

I'm Going Through a Life Transition

Whether you’re navigating divorce/separation, an empty nest, midlife changes or wondering “What’s Next?” counselling can help you move forward with greater clarity.

We Need Couples Counselling

Strengthen your relationship, improve communication, navigate conflict and rebuild connection.

Parenting & Co-Parenting Challenges

Improve relationships through clear communication, expectations, boundaries and understanding child development and attachment.

Personal Growth & Intentional Living

Break old patterns, heal from past experiences, reconnect with yourself and create a life that feels more intentional.

Meet Cindy

Cindy Rendall

 

I believe healing happens through relationships—our relationship with ourself, the people we love, and the stories we carry about who we are. When one part of that system changes, everything else has the opportunity to change too.

My approach is warm, collaborative, and practical. I won’t tell you how to live your life or offer quick fixes. Instead, I’ll help you understand the patterns that have shaped you, recognize the strengths you already have, and develop new ways of responding that feel more authentic and aligned with the life you want to create.

I’m Cindy Rendall, a Registered Social Worker and the founder of Untethered Heart Counselling.

 

Why choose Untethered Heart Counselling?

Practical Support

  • No waitlist
  • Evening sessions
  • Access to counselling subsidy 
  • Direct billing available

A Relational Approach

  • Understanding patterns & past experiences
  • Building self-compassion & emotional awareness
  • Strengthening relationships
  • Creating a more intentional life
Workshops

Living With Intention

A reflective workshop designed to help you reconnect with your values, clarify your goals, and create a life aligned with what matters most.

Reconciliation Starts with You

An interactive workshop to increase your understanding of reconciliation through learning, reflection, discussion and creation of your own action plan.

Frequently Asked Questions...

How much does it cost?

My rate is $150/hr for individual or couples counselling. I value offering accessible, affordable counselling, so have not raised my rate.

Can I use my work benefits and/or health insurance?

Yes, most insurance companies cover the cost of counselling with a Registered Social Worker, but it is best to check first. You will also want to find out how much they will cover.

I may be able to direct bill to Alberta Blue Cross, Medavie Blue Cross, Canada Life, Sun Life and other companies that are part of eTelus Health. You are responsible for any outstanding amounts not covered.

If I am not able to direct bill, I will provide a receipt that you can submit to your plan for reimbursement.

Are there any low cost ways to access counselling?

I am happy to be working with the following resources to be able to provide lower cost counselling. 

Family Centre: offers a subsidy for families with a child under the age of 18. It is based on net income and family size. You can ask me directly about this subsidy or call Family Centre for more information at (403) 320-4232 ext. 204.

City of Lethbridge Integrated Coordinated Access: offers a subsidy for Lethbridge residents based on net income and family size. There is an application to be submitted prior to counselling. Please contact me for more details.

Breaking Free Foundation: I am an approved provider for this foundation that can provide a grant for trauma therapy for anyone in Alberta. An application is required.

How do I get started?

If you have additional questions or would like a quick chat with me, please email or give me a call. If you have all the information you need, then you can book online

How can I make the most out of counselling?
1. Be engaged in the process. You are in the driver’s seat and I am here for guidance and support. Ultimately, what makes the difference is what you do between your sessions. We will talk about different strategies you might want to consider and try out between sessions, keeping the next 2 points in mind.

If you aren’t getting what you need, let me know and we can explore what we can do differently.

2. Be curious. Counselling is a unique experience where the focus is on you, which can feel uncomfortable and also healing. This is your safe space where you can relax, reflect and regulate. Allow yourself to pay attention what is happening around you and within you from a place of curiosity rather than judgment.

3. Be kind to yourself. Counselling can bring to light things you might sooner hide or you might try new ways of being with yourself or others that feel awkward. Talk to yourself with kindness, like you might to a young child. Research show kindness is much more effective than criticism when it comes to motivating ourselves.

4. Be Committed. You can do this and we can do this together.

How many sessions will I need? How often?

The number of sessions depends on you, your concerns and your goals for counselling, as well as your means to afford counselling. Your number of sessions may be limited by health insurance coverage or by the subsidy provider and we can work together to make the most of the number of sessions you have. On average, clients attend 5-10 sessions with some attending fewer and some attending much longer. More complex issues tend to require more sessions. 

Clients most often attend bi-weekly depending on needs and preferences. Counselling is your investment in yourself and your relationships, so the more regularly and consistently you invest the greater your results.

What should I expect in the first session?

Upon booking your first session, you will recieve a couple of emails from my JaneApp confirming your appointment time and a link to an intake/consent form. Completing your paperwork ahead of time allows me to review your concerns ahead of time and gives you time to reflect on consent. You will have an opportunity in the first session to review any concerns or questions. Consent is a way for us to understand the agreements that help us get off to a good start.

Most people feel some nervousness about counselling, which makes sense. I felt the same way in my own counselling, after all you are going to talk to a stranger about things most of us don’t like or want to talk about.

Our first session is really my opportunity to get to know you a bit and your reasons for coming to counselling at this time. It also gives you the opportunity to get a sense of who I am.

I like to think of our first session as more of a conversation where I ask more questions and you talk more. It might seem like our conversation is all over the place and that is ok, as it sets the foundation for the work we will do. I find that everything connects, so don’t worry!

Where is Untethered Heart Counselling Located?

I am grateful to be located within the Family Centre downtown in the Melcor Centre. Family Centre is on the second floor. The best place to park is to enter the parkade on 5 Ave S (not at Fountain Tire/Bay) and park at the top, you will come in on the second floor with Family Centre to your right down the main hallway. Here’s a helpful video as well: https://youtu.be/c5bKX6wYReg?si=JfKp0M0KzZzJVWg9

What is the Untethered Heart Approach?

We all carry stories, beliefs, and experiences that shape how we relate to ourselves and others. Sometimes those patterns keep us feeling stuck. My work is about helping you gently untether from what no longer serves you so you can move toward greater connection, freedom, and intention. 

Hours subject to change.

Call (825) 399-0340 or email cindy.rendall@counsellor.com today and get started!!

 

Monday 10:00 – 4:30
Tuesday Closed
Wednesday 1:00 – 7:15
Thursday 1:00 – 7:15
Friday As needed

Cindy Rendall at Untethered Heart Counselling provides holistic, relational, trauma-informed counselling to adults and couples struggling with their relationships to others or with themselves, so they can can experience the connection and healing they deserve.

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